Below is a complete replacement privacy policy designed to address the Twilio A2P rejection. Confirm that it accurately reflects Nexsis BioHealth’s actual practices before publishing.
Effective Date: August 25, 2026
Nexsis BioHealth (“Nexsis BioHealth,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit nexsisbiohealth.com, submit a contact or appointment request, use our online scheduling services, communicate with us by telephone, email, or text message, or otherwise interact with us.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not provide personal information through the website.
Depending on how you interact with us, we may collect the following categories of information:
Please do not submit sensitive medical information through a general website contact form or ordinary text message unless we specifically instruct you to use an approved secure method.
We may collect information:
We may use the information we collect to:
If you provide your mobile telephone number and expressly opt in, Nexsis BioHealth may send you recurring SMS or text messages. These messages may include appointment confirmations, appointment reminders, service-related updates, responses to your inquiries, and, when separately authorized, promotional communications.
Message frequency varies depending on your interactions with us and the messaging program for which you enrolled. Message and data rates may apply.
You may unsubscribe from text messages at any time by replying STOP. After submitting an opt-out request, you may receive one final message confirming that your request was processed. For assistance, reply HELP or contact us at 844-741-1580 or Info@NexsisBioHealth.com.
Consent to receive marketing text messages is not a condition of purchasing any product or service. Consent applies only to Nexsis BioHealth and the specific messaging program disclosed when you opt in.
Mobile carriers are not liable for delayed or undelivered messages.
We do not share, sell, rent, or transfer mobile telephone numbers, SMS opt-in information, or messaging consent with third parties or affiliates for their marketing or promotional purposes.
We may disclose mobile information to service providers that perform services on our behalf, such as communications-platform and telecommunications providers, solely as necessary to deliver and manage our text-message program. These providers are not authorized to use mobile information or messaging consent for their own marketing or promotional purposes.
SMS opt-in data and consent will not be transferred to another business, affiliate, or third party for that party to send its own marketing messages.
Text messaging is not guaranteed to be secure. Do not send sensitive medical, financial, or account information through ordinary text messages.
We do not sell personal information.
We may disclose personal information in the following limited circumstances:
We may provide information to vendors and service providers that help us operate our website, manage scheduling, deliver communications, process requests, provide technical support, analyze website activity, or perform administrative services.
These providers may use information only to perform services on our behalf and are expected to protect it appropriately.
As explained above, mobile telephone numbers, SMS opt-in information, and messaging consent are not shared with third parties or affiliates for their marketing or promotional purposes.
We may disclose information to legal, accounting, insurance, compliance, or other professional advisors when reasonably necessary.
We may disclose information when we believe disclosure is necessary to:
Information may be disclosed in connection with a proposed or completed merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable legal requirements.
Mobile messaging consent will not automatically authorize a successor or other entity to send marketing text messages. Any messaging consent must continue to be handled in accordance with applicable law and the scope of the consent originally provided.
If you receive medical services from Nexsis BioHealth, some information we collect or maintain about you may constitute protected health information under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”).
Our use and disclosure of protected health information is governed by our Notice of Privacy Practices and applicable law. This website Privacy Policy concerns information collected through the website and other general business interactions. It does not replace our HIPAA Notice of Privacy Practices.
If there is a conflict between this Privacy Policy and our Notice of Privacy Practices concerning protected health information, the Notice of Privacy Practices will control.
You may request a copy of our Notice of Privacy Practices by contacting us or visiting our clinic.
Our website may use cookies, pixels, web beacons, analytics tools, and similar technologies to:
You may be able to control cookies through your browser settings. Blocking or deleting cookies may cause some website features not to function correctly.
Browser-based privacy signals are not handled uniformly across the internet. We will respond to such signals when required by applicable law.
Our website may contain links to third-party websites or services, including online scheduling and booking platforms.
This Privacy Policy does not govern independently operated third-party websites or services. We are not responsible for their privacy, security, or content practices. We encourage you to review the privacy policies of any third-party services you use.
When a service provider processes information on our behalf, we expect that provider to handle the information only for the services it provides to us and in accordance with applicable contractual and legal obligations.
We retain personal information for as long as reasonably necessary to:
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, text-message system, or storage method is completely secure. We cannot guarantee the absolute security of information transmitted to or maintained by us.
Depending on your location and applicable law, you may have the right to:
These rights may be subject to legal exceptions, including medical-record and other retention requirements.
To submit a privacy request, contact us using the information at the end of this policy. We may need to verify your identity before completing the request.
You may unsubscribe from marketing emails by using the unsubscribe link included in those emails.
You may unsubscribe from text messages by replying STOP. Reply HELP for assistance.
We will not discriminate against you for exercising a privacy right provided by applicable law.
Our website and services are not directed to children under 13, and we do not knowingly collect personal information online directly from children under 13 without authorization from a parent or legal guardian.
Our medical services may be available to minors only when permitted by law and with appropriate involvement or authorization from a parent, guardian, or legally authorized representative.
If you believe a child submitted personal information to us improperly, please contact us so we can review and address the matter.
We may update this Privacy Policy periodically to reflect changes in our practices, services, technologies, or legal obligations.
When we update the policy, we will post the revised version on this page and update the effective date. Material changes may also be communicated through other appropriate methods when required by law.
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Nexsis BioHealth
40 SW 13th Street, Suite 601–602
Miami, Florida 33130
Telephone: 844-741-1580
Email: Info@NexsisBioHealth.com
Website: https://nexsisbiohealth.com
